Call handling for busy front desks

Call queues, callbacks and simple reporting for practices and offices where the phone never stops. Callers get answered or called back, and you can see how the day went.

Book a free phone assessment

Or call 714-594-6000

Is this for you?

Contact center tools help any office where calls arrive faster than people can answer them.

Callers ring out or hear a busy signal at peak times
Your front desk juggles the phone and the people in the room
You don’t know how many calls you miss each day
Several people answer the same main line
You’d like calls answered in order, not by whoever grabs it first

What you get

Call queues

Callers wait in order, hear your message and reach the next free person.

Callbacks

Callers can hang up and keep their place in line, and the system calls them back.

Live and daily reports

Calls waiting, missed calls and busy times, at a glance.

Call recording

Record calls for training, with the right announcements in place.

Three levels

Start with basic queues and add reporting or more agents as the office grows.

Works on your phones

Staff answer on the same desk phones and apps as the rest of the office.

What changes for your staff

Your front desk answers calls from a queue instead of a ringing free-for-all. They can see who’s waiting and for how long, and a manager can see the day at a glance.

We set up the queues, messages and reports with you, then adjust them after the first couple of weeks, once we see how calls actually arrive.